{{ $companyName }}

@if($isAdmin ?? false)

{{ __('email.ticket_opened.admin_new_ticket') }}

@else

{{ __('email.common.greeting', ['name' => $ticket->client?->first_name ?? __('email.common.customer')]) }}

{{ ($byStaff ?? false) ? __('email.ticket_opened.staff_opened') : __('email.ticket_opened.client_success') }}

@endif
{{ __('email.ticket_opened.ticket_id') }}#{{ $ticket->tid ?? $ticket->id }}
{{ __('email.common.subject_label') }}{{ $ticket->title }}
{{ __('email.common.department_label') }}{{ $ticket->department?->name ?? __('email.common.general') }}
{{ __('email.common.priority_label') }}{{ ucfirst($ticket->priority ?? 'medium') }}
@if($ticket->message)

{{ __('email.common.message_label') }}:

{{ Str::limit($ticket->message, 500) }}

@endif @if($isAdmin ?? false)

{{ __('email.ticket_opened.admin_review') }}

@else

{{ ($byStaff ?? false) ? __('email.ticket_opened.staff_reply') : __('email.ticket_opened.client_review') }}

@endif @include('emails.partials.action', ['url' => route('client.tickets.show', $ticket->id), 'label' => __('email.common.view_ticket')])

{{ $companyName }}